Refund Policy

We're committed to your satisfaction. Here's everything you need to know about our refund process.

Last updated: January 15, 2025

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30-Day Window

Request refunds within 30 days of purchase

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Quick Process

Most refunds processed in 3-5 business days

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Support Ready

Our team is here to help with any questions

1 Refund Eligibility

We offer refunds under the following conditions:

✓ Product or service not delivered as described
✓ Technical issues preventing product use
✓ Request made within 30 days of purchase
✓ Product unused or in resalable condition

2 Refund Process

1

Contact Support

Reach out via email or phone with your order details and reason for refund.

2

Review Process

We'll review your request and verify eligibility within 1-2 business days.

3

Confirmation

You'll receive confirmation once your refund has been approved and processed.

4

Payment Return

Refund will be credited back to your original payment method.

3 Processing Time

Standard Refunds

Processed within 3-5 business days

Complex Cases

May take up to 10 business days

4 Non-Refundable Items

× Digital products after download completion
× Customized or personalized items
× Services already fully rendered
× Gift cards and promotional codes

Need Help with a Refund?

Our support team is here to help you through the process.

Email SupportorWhatsApp: +62 895-0333-3213